A stakeholder is any person, group or organization who can place a claim on an organization’s attention, resources or output, or is affected by that output. Effective management of relationship with stakeholders is crucial to resolve issues that organizations face from time to time. By using their influence, stakeholders hold the key to the environment in which the Institute operates and the subsequent financial and operating performance of the Institute. Through proper maintenance of stakeholder relations, the Institute can influence stakeholder attitudes, decisions, and actions for mutual benefit.
The main steps of stakeholder relationship maintenance are: identification of stakeholders and engaging with them. The Institute communicates with the stakeholders in a proactive and efficient manner. The communication is both ways where each gets regular status reports; messages etc. and gets a forum to air their concerns and grievances while having the comfort of knowing that they will get a response. The aim of stakeholders’ relationship sub-committee is to oversee and analyse the feedbacks from various stakeholders of the institute and prepare reports giving recommendation and suggestions.
The aim is achieved in the following ways:
The stakeholders have been categorised as internal stakeholders and external stakeholders. The feedback of stakeholders is taken from time to time. The feedback of faculty members, students, non-teaching staff, corporate, parents, alumni and trustees is directly collected through filling of feedback forms. For this purpose various feedback forms have been developed. The details of the feedback forms are as follows:
|Sr. No.||Form No.||Title||Evaluation scale||Frequency|
|1.||QA-SR-1||Faculty feedback form||5 to 1||Yearly|
|2.||QA-SR-2||Trustee feedback form||Outstanding/Very good/Good/Fair||Yearly|
|3.||QA-SR-3||Non-teaching feedback form||5 to 1||Yearly|
|4.||QA-SR-4||Student feedback on undergraduate/post graduate education experience acquired from JIIT||Outstanding/Very good/Good/Fair||Yearly|
|5.||QA-SR-5||Corporate feedback form||Outstanding/Very good/Good/Fair||Once in a year (when the company comes for campus placement)|
|6.||QA-SR-6||Parents feedback form||Outstanding/Very good/Good/Fair||Once in a year (at the time of Convocation)|
|7.||QA-SR-7||Alumni feedback form||Outstanding/Very good/Good/Fair||Either at the time of Alumni meet or online (at least 2 years after passing out)|
The feedback of other stakeholders such as community and government organisations is collected indirectly. The community feedback is indicated by the rating reports of the Institute published by rating agencies (Annexure IV). The feedback of government organisations is reflected in the accreditation and assessment reports and queries of government bodies.
|Sr. No.||Form No.||Title||To be filled by||Time of filling|
|1||QA-SR-1||Faculty feedback form||Faculty||End of academic year|
|2||QA-SR-2||Trustee feedback form||Trustee||End of academic year|
|3||QA-SR-3||Non-teaching feedback form||Non-teaching||End of academic year|
|4||QA-SR-4||Student feedback on undergraduate/post graduate education experience acquired from JIIT||Students||End of academic year|
|5||QA-SR-5||Corporate feedback form||Corporate||Once in a year (when the company comes for campus placement)|
|6||QA-SR-6||Parents feedback form||Parents||Once in a year (at the time of Convocation)|
|7||QA-SR-7||Alumni feedback form||Alumni||Either at the time of Alumni meet or online (at least 2 years after passing out)|