Publications

Book Chapter(s) :

Amit Kumar, Tanisha Thakur, Yashpal Azad, Anupriya Kaur, Shaweta Sandhu (2024). Exploring Employee Retention in the Era of Industry 5.0: An Empirical Investigation of Indian Automobile Industry In Convergence of Human Resources Technologies and Industry 5.0 pp. 111-129 : IGI Global Scientific Publishing. [ISBN : 9798369345535] . Google Search

Journal(s) :

Amit Kumar, Anupriya Kaur (2024). Influence of customer contact employees (CCEs) competencies on their service recovery performance: a moderated-mediation approach. Global Knowledge, Memory and Communication., 75 (3), 1558-1580, DOI: https://doi.org/10.1108/GKMC-11-2023-0419 [SCOPUS , SCI , UGC Care , ABDC]. Google Citation
Triambica Gautam, Amit Srivastava, Shruti Jain (2024). Efficiency evaluation of state cooperative banks employing data envelopment analysis and neural network technique. International Journal of Business Process Integration and Management, 11 (3), 179-185, DOI: https://doi.org/10.1504/IJBPIM.2024.140141 [SCOPUS ]. Google Citation
Triambica Gautam, Amit Srivastava, Shruti Jain (2024). Financial Evaluation of Urban Cooperative Banks - A Machine Learning Approach. Procedia Computer Science, 235 (), 3428-3437, DOI: https://doi.org/10.1016/j.procs.2024.04.323 [SCOPUS , UGC Care ]. Google Citation